Refund policy
Return Policy
At Mimi Paper Charm, we take pride in creating handmade products with care and attention to detail. Because many of our items are handmade, customized, or produced in limited quantities, all sales are final.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, broken, defective, or if you receive the wrong item, please contact us within 30 days of delivery at support@mimipapercharm.com.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photos of the damaged or incorrect item
If the issue is confirmed, we will gladly replace the item or provide an appropriate resolution at no additional cost to you. In these cases, the responsibility is ours, and we will make it right.
Change of Mind
We do not accept returns, exchanges, or cancellations due to:
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Change of mind
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Personal preference
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Ordering the wrong item
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No longer wanting the product after delivery
In these situations, the responsibility remains with the customer, and refunds or replacements will not be provided.
Non-Returnable Items
The following items are not eligible for return or refund:
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Personalized or custom-made products
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Sale or clearance items
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Gift cards
European Union Customers
If merchandise is shipped to the European Union, customers may have certain rights under applicable laws, including a 14-day cooling-off period. To exercise these rights, please contact us at support@mimipapercharm.com.
Contact Us
If you have any questions regarding your order, please contact us at: